ScanSource outage confirmed linked to a ransomware attack

The ScanSource technology provider company disclosed that it suffered a ransomware attack that compromised its systems, business operations, and customer portals.

This affected firm is a United States-based cloud service, SaaS connectivity, and network communications provider offering point-of-sale and payments. The company could also provide security and automatic identification and data capture solutions.

In addition, ScanSource owns the cloud service provider and education platform called Intelisys and a cloud distributor and managed services provider dubbed intY.

 

ScanSource confirms that they have lost control of their customer portals and websites after the alleged ransomware campaign damaged their systems.

 

Earlier this month, several ScanSource customers revealed they could not access the company’s customer portals and websites, which they initially thought was caused by a cyberattack. Unfortunately, the company confirmed the speculations by ensuring it suffered a ransomware attack on May 14 that compromised some of its systems.

After discovering a ransomware attack, the company quickly activated its incident response protocol and contacted law enforcement for assistance. To further aid in the investigation, a third-party security team was brought in to help minimise operational disruption while implementing strategies to address the issue.

The company has also warned its customers that there will be potential delays in the provision of services to customers in the following days since the impact of the cyberattack caused significant damage and incident response is enacted. North American and Brazilian users will feel the effects of the disruptions.

A recent press release told everyone that the company is working tirelessly to bring its systems back online while executing mitigation protocols on its business.

ScanSource apologised to their customers regarding the inconvenience and delays caused by the attack on their business.

This technology company is one of the Fortune 1000 entities traded in NASDAQ. Its stock price immediately dropped to 1.42% after the cyberattack disclosure. Researchers could yet identify the threat actor that orchestrated the attack and whether the campaign resulted in data loss.

Lastly, the company ended its dissemination of details after their announcement and has yet to provide further information.