Genea confirms a network intrusion that resulted in exposed data

The Australian fertility service provider, Genea, disclosed that unidentified threat actors breached its network and accessed its stored data on vulnerable devices.

The company stated earlier this week that it had already deployed an investigation team to assess the incident after identifying unknown behaviour on its networks. The initial findings of the assessment showed that the unauthorised activity resulted in the threat actors acquiring company data.

In addition, the investigation will also examine the nature and scope of the data accessed and the extent to which it contains personal information. If the firm’s study finds proof that their personal information has been compromised, they will immediately notify affected parties.

The firm assures the public that it is trying to restore servers that were shut down to contain the compromise and secure its systems.

 

Genea will alert its patients if there are changes to treatment plans.

 

Genea could yet determine whether the attack had compromised its operations; thus, it will advise its patients about any changes to their treatment plans.

Furthermore, the company wants to reassure affected patients that its teams of experts, nurses, and office support personnel are working relentlessly to mitigate disruption to treatment since it is their number one priority.

While the fertility provider has not revealed when the incident happened or whether patients’ personal and health information was compromised, the breach revelation came five days after a phone outage crippled the group’s IVF clinics.

In response to the phone outage statement, patients reported that the company’s MyGenea app was also offline.

The IVF provider operates 22 fertility clinics across Australia, including in Western Australia, Melbourne, Canberra, New South Wales, South Australia, and Queensland. These clinics give a wide range of services, such as fertility treatments, tests, genetic services, preservation options, and donor programs.

According to one of Australia’s national television channels, which first reported the occurrence, Genea and two other companies account for more than 80% of the country’s overall industry income.

The ongoing investigation into the breach makes this incident a developing issue. Therefore, the company might release updates about the details of the hack as soon as the assessment concludes.