Frontier Communications takes its system down after a cyberattack

Frontier Communications, one of the most well-known American telecom providers of high-speed internet services, recently suffered a cyberattack, prompting it to make considerable efforts to recover its infrastructure.

The cybercrime group’s attack targeted Frontier’s IT infrastructure, causing the business to implement partial shutdowns to isolate the situation and prevent future network intrusion.

This defensive tactic, while necessary, resulted in operational disruptions for the company.

The company detected the breach earlier this month and reported that it allegedly involved unauthorised access to their IT environment portions. While the company confirmed that personally identifiable information (PII) was compromised, it refrained from specifying whether the data about customers, employees, or both. Frontier has since contained the breach and restored the core IT systems affected by the incident. The restoration process aims to return business operations to normalcy swiftly.

 

The cyberattack on Frontier Communications has reached its websites and resulted in other operational and technical issues.

 

According to investigations, the impact of the cyberattack on Frontier Communications has extended beyond internal systems. The company’s website currently displays warnings alerting users to internal support technical issues, although it assures that residential and business networks remain unaffected.

In addition, the company’s mobile apps are temporarily unavailable, displaying similar cautionary messages upon launch.

The repercussions of the attack reverberated further as a network outage disrupted Frontier’s wholesale sites and associated applications on a Tuesday morning. Affected platforms included Virtual Front Office modules, customer portals, and billing tools crucial for operational efficiency.

Despite Frontier’s efforts to address the situation, customer grievances continue to pile up. Most reports are about experiencing internet outages and encountering automated responses on support phone lines instead of reaching human operators.

Furthermore, Frontier has teamed up with cybersecurity experts and notified law enforcement authorities. Despite these measures, the company does not expect a significant effect on its financial standing.

This latest incident is another example of the pervasive threat of cybercrime in the telecommunications sector. The breach serves as a reminder of the importance of robust cybersecurity measures to protect sensitive data and ensure continuous service delivery for customers.